Privacy Policy

 

We are delighted that you are interested in our company. Data protection is a particularly high priority for the management team of Dr.Clauder solutions for pets GmbH. In principle, it is possible to use the Dr.Clauder solutions for pets GmbH website without entering any personal data. However, if a data subject wishes to use special services provided by our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, e.g. the name, address, email address or telephone number of a data subject, always takes place in compliance with the General Data Protection Regulation and in accordance with the valid country-specific data protection provisions for Dr.Clauder solutions for pets GmbH. In this Privacy Policy, we wish to inform the public about the nature, scope and purpose of the personal data we collect, use and process. Further, this Privacy Policy provides data subjects with information about their rights.

As the controller responsible for processing, Dr.Clauder solutions for pets GmbH has taken numerous technical and organisational measures to ensure that the protection of personal data which is processed via this website is as comprehensive as possible. Nevertheless, websites on the internet may, in principle, be associated with security issues, meaning that absolute protection cannot be guaranteed. For this reason, every data subject is entitled to transmit personal data to us in alternative ways too, e.g. by telephone.

1. Definitions

Dr.Clauder solutions for pets GmbH’s Privacy Policy uses terms which have been used by the European regulator when issuing the General Data Protection Regulation (GDPR). Our Privacy Policy is intended to be easy to read and understand for the public, our customers and our business partners. In order to ensure this is the case, we would like to explain the terminology which has been used in advance.

We use the following terms, for example, in our Privacy Policy:

a) personal data

Personal data means all information which relates to an identified or identifiable natural person (hereinafter “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) data subject

A data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.

c) processing

Processing means any operation or set of operations which is performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) restriction of processing

Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.

e) profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

f) pseudonymisation

Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

g) controller

Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

h) processor

Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

i) recipient

Recipient means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

j) third party

Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

k) consent

Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2. Name and address of the controller

The controller within the meaning of the General Data Protection Regulation, other valid data protection laws in the member states of the European Union and other data protection provisions is:

Dr.Clauder solutions for pets GmbH, Auf dem Stemmingholt 41, 46499 Hamminkeln, Germany

Tel.: +490285690930, Email: info@dr-clauder.com, Website: https://www.dr-clauder.com/

3. Name and address of the data protection officer

The controller’s data protection officer is:

Dr Nils Helmke, Lawyer, Waldring 43-47, 44789 Bochum, Germany

Tel.: 021311331166, Email: helmke@agad.de, Website: https://www.agad.de

Any data subject may contact our data protection officer directly at any time with any questions or comments relating to data protection.

4. Cookies

The Dr.Clauder solutions for pets GmbH websites use cookies. Cookies are text files which a browser places and stores in a computer system.

Many websites and servers use cookies. Many cookies contain a cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a series of characters which websites and servers can use to identify a specific browser on which the cookie was saved. This enables the websites and servers we visit to differentiate the data subject’s individual browser from other browsers which contain cookies. The unique cookie ID can be used to recognise and identify a specific browser.

By using cookies, Dr.Clauder solutions for pets GmbH is able to provide users of this website with more user-friendly services. This would not be possible without the use of cookies.

Using a cookie, the information and services on our website can be optimised in the interests of the user. As already mentioned, cookies enable us to recognise visitors to our website. The purpose of this recognition is to make it easier for users to use our website. For example, a user of a website which uses cookies does not have to re-enter their login details every time they revisit the website because the website and the cookie stored on the user’s computer system does this for them. Another example of this is the cookie which is used in the shopping basket of an online shop. The online shop remembers the items which a customer placed in their virtual shopping basket using a cookie.

The data subject may prevent the use of cookies by our website at any time by changing the settings on their browser accordingly and thus permanently preventing the use of cookies. Further, cookies which have already been set can be deleted at any time using a browser or other software programmes. This is possible in all commonly used browsers. If the data subject deactivates cookies in the browser they use, they may not be able to use all of the functions of our website in full.

5. Collection of general data and information

Each time the Dr.Clauder solutions for pets GmbH website is visited by a data subject or automated system, it collects various general data and information. This general data and information is stored in the server log files. The data and information which is collected may include 1) the browser types and versions being used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (known as the referrer), (4) the sub-website from which an accessing system navigates to our website, (5) the data and time of the website access, (6) an IP address, (7), the internet service provider of the accessing system and (8) other similar data and information intended to reduce threats in the case of attacks on our IT systems.

When using this general data and information, Dr.Clauder solutions for pets GmbH does not draw any conclusions about the identity of the data subject. Rather, this information is required to (1) display our website content correctly, (2) optimise the content of our website and advertising for the website, (3) ensure the permanent functionality of our IT systems and website technology and (4) provide law enforcement services with the information they need for prosecution in the case of a cyber attack. This anonymously collected data and information is, on the one hand, used by Dr.Clauder solutions for pets GmbH for statistical purposes and also evaluated with the goal of improving data protection and data security at our company in order to ultimately provide an optimum level of protection for the personal data we process. The anonymous data from the server log files is stored separately from all personal data provided by a data subject.

6. Registration on our website

The data subject has the option of registering on the controller’s website by providing personal data. The personal data transmitted to the controller during this process is specified on the input screen used for the registration. The personal data entered by the data subject are exclusively used internally by the controller and collected and stored for its purposes. The controller may arrange the transmission of the data to one or more processors, for example a courier, which also only uses the personal data for an internal purpose that is attributable to the controller.

Further, by registering on the controller’s website, the IP address issued by the data subject’s internet service provider (ISP), as well as the date and time of the registration are stored. The storage of these data takes place in the context of preventing misuse of our services and, where required, these data enable crimes to be investigated. In this regard, the storage of these data is necessary to protect the controller. In principle, these data are not passed on to third parties unless there is a legal obligation to do so or the transmission serves the purpose of public prosecution.

The registration of the data subject using personal data provided voluntarily enables the controller to provide the data subject with content or services which can only be offered to registered users due to the context. Registered users are entitled to amend the personal data provided during registration at any stage or to have this removed in full from the controller’s database.

The controller shall provide any data subject with information with regard which personal data concerning the data subject is stored at any time on request. Further, the controller shall correct or erase personal data on request or instruction by the data subject unless this is contradicted by statutory retention periods. All of the controller’s employees are available to the data subject as contacts in connection with this.

7. Subscribing to our newsletter

On the Dr.Clauder solutions for pets GmbH website, users are given the opportunity to subscribe to our company’s newsletter. The input screen used in this context specifies which personal data are sent to the controller when the data subject subscribes to the newsletter.

Dr.Clauder solutions for pets GmbH informs its customers and business partners about the company’s offers at regular intervals using a newsletter. Our company’s newsletter can, in principle, only be received by the data subject if (1) the data subject has a valid email address and (2) the data subject registers to receive the newsletter. A confirmation email as part of a double opt-in process will be sent to the email address entered by a data subject to receive the newsletter for the first time for legal reasons. This confirmation email serves to check whether the owner of the email address has confirmed that they wish to receive the newsletter as the data subject.

When a data subject subscribes to the newsletter, we also save the IP address issued by the internet service provider (ISP) of the computer system used by the data subject at the point in time of registration, as well as the date and time of the registration. It is necessary to collect these data to be able to trace the (potential) misuse of the email address of a data subject at a later point in time and this therefore provides the controller with legal protection.

The personal data collected within the framework of the newsletter registration is exclusively used to send our newsletter. Further, newsletter subscribers can be informed by email insofar as this is necessary to operate the newsletter service or registration in connection with this is necessary, as may be the case in the event of changes to the newsletter service or changes to the technical setup. The personal data collected within the framework of the newsletter service will not be passed on to third parties. The data subject may cancel their subscription to our newsletter at any time. Consent to the storage of personal data provided to us by the data subject for the newsletter subscription may be withdrawn at any time. There is a link in each newsletter to enable data subjects to withdraw their consent. Further, data subjects have the option of going straight to the controller’s website to unsubscribe from the newsletter or otherwise requesting that the controller cancels their subscription.

8. Newsletter tracking

The Dr.Clauder solutions for pets GmbH newsletter contains tracking pixels. A tracking pixel is a miniature graphic embedded in emails sent in HTML format to enable log file recording and log file analysis. This allows a statistical evaluation of the success or lack of success of online marketing campaigns to be carried out. Using the embedded tracking pixel, Dr.Clauder solutions for pets GmbH can identify whether and when an email was opened by a data subject and which links in the email were clicked on by the data subject.

Such personal data collected by means of tracking pixels in the newsletters are stored and evaluated by the controller to optimise the newsletter dispatch and even more effectively tailor the content of future newsletters to the data subject’s interests. These personal data are not passed on to third parties. Data subjects are entitled at any time to withdraw the declaration of consent they have provided in connection with this separately via the double opt-in process. The controller will erase this personal data after consent is withdrawn. Dr.Clauder solutions for pets GmbH automatically interprets a data subject unsubscribing from the newsletter as a withdrawal of consent.

9. Contact options via the website

The Dr.Clauder solutions for pets GmbH website contains details which enable electronic contact to be made quickly with our company and direct communication with us on the basis of statutory provisions, which also includes a generic email address. If a data subject makes contact with the controller by email or via a contact form, the personal data transmitted by the data subject shall be stored automatically. Such personal data provided voluntarily by a data subject to the controller is stored for the purposes of processing or making contact with the data subject. These personal data are not passed on to third parties.

10. Routine erasure and blocking of personal data

The controller only processes and stores personal data concerning the data subject for the period of time which is necessary to achieve the storage purpose or insofar as this is provided for by the European legislative authority or another legislative authority in laws or provisions to which the controller is subject.

If the storage purpose no longer applies or a storage period prescribed by the European legislator or another legislative body responsible for this expires, the personal data are routinely blocked or erased according to the statutory provisions.

11. Rights of the data subject

a) Right to be informed

Every data subject has the right granted by the European legislator to be informed by the controller whether personal data concerning them is being processed. If a data subject wishes to exercise this right to be informed, they may contact one of the controller’s employees to do so at any time.

b) Right of access

Every data subject shall have the right granted by the European legislator to obtain from the controller information free of charge concerning the personal data concerning him or her which is being processed and to receive a copy of this information at any time. Further, the European legislator has granted the data subject the right to the following information:

  • the purposes of the processing
  • the categories of personal data being processed
  • the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations
  • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
  • the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing
  • the right to lodge a complaint with a supervisory authority
  • where the personal data are not collected from the data subject: any available information as to the source of the data
  • the existence of automated decision-making, including profiling, referred to in Article 22 (1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject

Further, the data subject shall have the right to be informed whether personal data has been transmitted to a third country or an international organisation. If it has, the data subject shall also be entitled to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to exercise this right to obtain information, they may contact one of the controller’s employees to do so at any time.

c) Right to rectification

Every data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning them. Further, the data subject shall have the right, taking into account the purposes of the processing, to have incomplete personal data completed, including by means of providing a supplementary statement.

If a data subject wishes to exercise this right to rectification, they may contact one of the controller’s employees to do so at any time.

d) Right to erasure (right to be forgotten)

Every data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies and where the processing is not necessary:

The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.

The data subject withdraws consent on which the processing is based according to point (a) of Article 6 (1), or point (a) of Article 9 (2) GDPR and where there is no other legal ground for the processing.

The data subject objects to the processing pursuant to Article 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21 (2) GDPR.

The personal data have been unlawfully processed.

The personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.

The personal data have been collected in relation to the offer of information society services referred to in Article 8 (1) GDPR.

Insofar as one of the above grounds applies and a data subject wishes to exercise this right to erasure of personal data stored by Dr.Clauder solutions for pets GmbH, they may contact one of the controller’s employees to do so at any time. The employee of Dr.Clauder solutions for pets GmbH will arrange for the erasure request to be completed without undue delay.

If the personal data have been made public by Dr.Clauder solutions for pets GmbH and our company is obliged to erase the personal data as the controller pursuant to Article 17 (1) GDPR, Dr.Clauder solutions for pets GmbH shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copies or replications of, those personal data insofar as the processing is not necessary. In each individual case, the employee of Dr.Clauder solutions for pets GmbH shall arrange the necessary measures.

e) Right to restriction of processing

Every data subject shall have the right granted by the European legislator to obtain from the controller the restriction of processing where one of the following grounds applies:

The accuracy of the personal data is contested by the data subject for a period enabling the controller to verify the accuracy of the personal data.

The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead.

The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.

The data subject has objected to processing pursuant to Article 21 (1) GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

Where one of the above grounds applies and a data subject wishes to exercise this right to restriction of the processing of personal data stored by Dr.Clauder solutions for pets GmbH, they may contact one of the controller’s employees to do so at any time. The employee of Dr.Clauder solutions for pets GmbH shall arrange the restriction of processing.

f) Right to data portability

Every data subject shall have the right granted by the European legislator to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format. It shall also have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided where the processing is based on consent pursuant to point (a) of Article 6 (1) GDPR or point (a) of Article 9 (2) GDPR or on a contract pursuant to point (b) of Article 6 (1) GDPR and the processing is carried out by automated means insofar as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Further, when exercising his or her right to data portability pursuant to Article 20 (1) GDPR, the data subject has the right to have the personal data transmitted directly from one controller to another where technically feasible and provided this does not restrict the rights and freedoms of another person.

In order to exercise this right to data portability, the data subject may contact an employee of Dr.Clauder solutions for pets GmbH at any time.

g) Right to object

Every data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6 (1) GDPR. This includes profiling based on those provisions.

In the case of an objection, Dr.Clauder solutions for pets GmbH will no longer process the personal data unless we are able to demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

Where Dr.Clauder solutions for pets GmbH processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This includes profiling to the extent that it is related to such direct marketing. If the data subject raises an objection to Dr.Clauder solutions for pets GmbH processing the data for the purposes of direct marketing, Dr.Clauder solutions for pets GmbH will no longer process the personal data for these purposes.

In addition, where personal data are processed by Dr.Clauder solutions for pets GmbH for scientific or historical research purposes or statistical purposes pursuant to Article 89 (1) GDPR, the data subject, on grounds relating to his or her particular situation, shall have the right to object to processing of personal data concerning him or her, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

In order to exercise this right to object, the data subject may contact any employee of Dr.Clauder solutions for pets GmbH directly or another employee. Furthermore, in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may exercise his or her right to object by automated means using technical specifications.

h) Automated individual decision-making including profiling

Every data subject affected by the processing of personal data shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her insofar as the decision (1) is not necessary for entering into, or performance of, a contract between the data subject and the controller or (2) is authorised by Union or Member State law to which the controller is subject and also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interest or (3) is based on the data subject’s explicit consent.

If the decision is (1) necessary for the conclusion or performance of a contract between the data subject and the controller or (2) is based on the data subject’s explicit consent, Dr.Clauder solutions for pets GmbH shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least including the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.

If the data subject wishes to assert rights in connection with automated decision-making, they may contact an employee of the controller to do so at any time.

i) Right to withdraw consent provided under data protection law

Every data subject affected by the processing of personal data has the right granted by the European legislator to withdraw consent to the processing of personal data which has been granted at any time.

If the data subject wishes to assert their right to withdraw consent, they may contact an employee of the controller to do so at any time.

12. Legal basis of the processing

For our company, Article 6 (I) a) GDPR serves as the legal basis for processing for which we obtain consent for a specific purpose of processing. If the processing of personal data is for the purpose of the performance of a contract to which the data subject is party, as is, for example, the case in processing which is necessary for the delivery of goods or the provision of another service or consideration, the processing shall be based on Article 6 (I) b) GDPR. The same applies to processing which is necessary for the performance of pre-contractual measures, for example in cases of enquiries about our products or services. If our company is subject to a legal obligation which makes the processing of personal data necessary, for example the fulfilment of tax obligations, the processing shall be based on Article 6 (I) c) GDPR. In rare cases, the processing of personal data may be necessary to protect vital interests of the data subject or another natural person. This would, for example, be the case if a visitor to our premises were to be injured and it were to be necessary to pass on their name, age, health insurance details or other vital information to a doctor, hospital or other third party. In this case, the processing would be based on Article 6 (I) d) GDPR. Ultimately, processing could be based on Article 6 (I) f) GDPR. Processing not covered by any of the above legal bases is based on this legal ground where the processing is necessary to protect a legitimate interest of our company or a third party insofar as the data subject’s interests, fundamental rights and fundamental freedoms do not override this. We are, in particular, permitted to carry out such processing because this was explicitly mentioned by the European legislative authority. The legislator thus took the view that a legitimate interest could be assumed where the data subject is a customer of the controller (recital 47 sentence 2 GDPR).

13. Legitimate interests in the processing pursued by the controller or a third party

If the processing of personal data is based on Article 6 (I) f) GDPR, our legitimate interest is in carrying out our business activities for the benefit of all our employees and our shareholders.

14. Period for which the personal data are stored

The criterium for the duration of the storage of personal data is the respective statutory retention period. After expiry of the period, the corresponding data are routinely erased insofar as the data are no longer required for the fulfilment of the contract or contract initiation.

15. Statutory or contractual provisions on the provision of personal data; necessity for contract conclusion; duty of the data subject to provide the personal data; possible consequences of failure to provide the personal data

We would like to emphasise that, in some cases, the provision of personal data is required by law (e.g. tax provisions) or may result from contractual provisions (e.g. details of the contract partner). It may sometimes be necessary for a data subject to provide us with personal data, which we consequently have to process, for the conclusion of a contract. The data subject is, for example, obliged to provide us with personal data when our company concludes a contract with him or her. Failure to provide the personal data would lead to it no longer being possible to conclude the contract with the data subject. Before the data subject provides personal data, he or she must contact one of our employees. Our employee will inform the data subject in the individual case whether the provision of personal data is required by law or required by a contract or required for the conclusion of the contract, whether an obligation exists to provide the personal data and what consequences would be associated with failure to provide the personal data.

16. Existence of automated decision-making

As a responsible company, we do not use automated decision-making or profiling.

Further technical notices:

Data protection provisions on the use of Vimeo

Vimeo.com, Inc. (“Vimeo”, “we” or “us”) uses cookies and similar tracking technology in the embedded video player known as Vimeo. By using the player, you are providing your consent to the storage and use of cookies and similar technologies on your device. This cookie policy forms part of Vimeo’s Privacy Policy.

Vimeo video player: The embedded video player provided by Vimeo uses initial supplier cookies which are deemed necessary for the user experience. No third-party provider analyses or advertising cookies are used when our video player appears on a third-party provider’s website unless the website visitor is logged into their Vimeo account and the user who has embedded the video has not implemented the DNT parameters.

You can view Vimeo’s data protection information in detail here: https://vimeo.com/cookie_policy

 

This Privacy Policy was drafted by the privacy policy generator provided by the German Society for Data Protection in cooperation with the media law firm WILDE BEUGER SOLMECKE | Lawyers.